Shipping & Delivery
Where is my order shipped from?
Depending on the item, it can either be shipped from the East or West Coast of Australia.
When will I get my clubs?
All orders are typically built and shipped within 24 hours of payment being received. In rare circumstances, there may a short delay in delivery if your order is of an uncommon nature. Delivery times will vary depending on the destination.
Our club assembly facilities are located in Perth so shipping to the eastern states and territories (NSW, QLD, VIC & ACT) usually takes 5-10 business days whilst shipments to Western Australia & Northern Territory can take up to 2-7 business days. International Air Mail generally takes 7-10 working days, however, in some cases, may take longer.
Express Post: We offer the opportunity to have your clubs shipped via Express Post at additional costs. Please contact us directly if you would like this option.
There are TWO types of orders: In stock, ready-to-ship items & Custom orders.
In-stock items normally get shipped on the next business day, whilst custom orders take between 1 and 8 weeks depending on the manufacturer. All custom orders are known before checkout.
You will receive a notification email when your order leaves our warehouse. All shipments will get a Tracking Code where you can track your item in real-time through the Courier website. You will be emailed this tracking number once the shipment has been sent from our warehouse(s). Please allow up to 24 hours for the tracking email to be received as this is sent once the items leave our warehouse.
How do I know when my order has been shipped?
You will receive a confirmation e-mail from Perth Golf Online when your order leaves our warehouse.
Can I pick up my order from Perth Golf Online?
Yes, you may choose to pick up your order from our Perth warehouse in Mt Hawthorn. When checking out, choose “Pickup” as your freight option. You will not be charged freight when you choose this option. You will be notified by email when your order is ready for collection.
Do I need to be home to receive my clubs? Yes. As a part of our agreement with our couriers, your clubs will be delivered to your address given when ‘checking out’. If you are not home to receive them, you will receive a notice under your door or in your mailbox notifying you of the time they tried to deliver your order and also a number to contact to reorganise redelivery of your new clubs. A redelivery FEE 'may' be incurred if you are not home on the first delivery.
We advise checking your tracking code to see live updates of your order.
The tax invoice we email to your email address acts as proof of purchase for any warranty claims. As the item was purchased by yourself, warranty claims are non-transferable and any warranty claims must come directly from you.
How do my items arrive?
Perth Golf Online takes a lot of care in ensuring that your clubs are delivered safely and are not damaged on their journey to you. All club's heads are wrapped in plastic and then covered which prevents them from knocking against each other and making contact while in transport. Shafts are covered in a protective plastic/sleeve which avoids scratching and marking.
Our clubs are packed into high-strength corrugated cardboard boxes designed especially to protect golf clubs. We then fill any voids in our boxes with paper filler so the clubs sit still as they make their way to you.
Do you ship internationally (outside of Australia)?
Yes - we offer international shipping and can deliver worldwide. Some bulkier items like golf bags may be too large for our international carriers to handle, however, you will be notified by our customer service team if we can’t deliver the bulkier items to your location.
For all shipping information contact firstname.lastname@example.org for any queries