Warranty & Returns
Genuine Product Guarantee
Perth Golf Online is owned and operated by PGA Professional Michael Kunman and digital marketing expert Brendan Wright. Together we created the website to provide golfers across Australia with 24/7 access to the latest equipment, delivered directly to your door.
With that in mind, we wanted to ensure people that all the products that are purchased and sold through PGO are genuine and direct from the manufacturer. We will even go so far as to guarantee these products with a 100% money-back guarantee (including postage) if they are not genuine.
All the products purchased from PGO come with the Australian Consumer Warranty plus warranty periods from the manufacturers. If you have any questions relating to these warranties, please contact us or visit the link below.
Are you genuine products?
If you were to purchase via eBay, or overseas well buyer beware!! However, you have nothing to worry about buying from Perth Golf Centre. We are an Australian Business (ACN 16 625 942 387) and guarantee all products are 100% genuine and original brand products.
The reason we can offer extremely competitive pricing is that we have direct relationships with distributors. We have stock shipments arriving weekly direct from the US or through Australian distributors. We remove the middle man, and pass these savings onto our customers, giving you the opportunity to purchase the latest in quality name brand golf clubs at a much more affordable price.
Perth Golf Centre agrees to warranty, any work carried out by it for a period of 90 days from the date of purchase. Any goods purchased which carry a manufacturer's warranty are subject to the manufacturer's warranty. Perth Golf Centre agrees to return any faulty goods to the said original supplier for any warranty claim. Any expenses incurred by Perth Golf Centre for the return are at the customer’s expense.
Contacting the Warranty Department
The returns department can be contacted by emailing [email protected]
Whether you’re returning a faulty item or if you’ve changed your mind – at PGO, we’re always happy to help.
For information on our returns process, see below.
Returns & Refunds
We want you to be completely satisfied with your order(s). We recommend reading this information and our Terms and Conditions prior to shopping with us so that you are familiar with your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods upon arrival to ensure you are completely satisfied, that they are of acceptable quality and match the description provided.
Custom Orders / Shafts
Any built to specification clubs CAN NOT be returned.
Any custom order that has been processed can not be cancelled or refunded.
Any custom-built shafts/shaft adaptors CAN NOT be returned.
Change of mind
We’re happy to offer you a refund or exchange for a change of mind on most products if returned within 30 days of delivery, subject to the following conditions:
The product(s) must be in their original condition, meaning they are:
Not damaged in any way
New and not used, worn, or opened and have all original packaging and tags intact (including any packaging seals or plastic wrapping).
The product(s) are returned with all accessories, instruction manuals and packaging included.
Please note, that a proof of purchase document (e.g. a copy of your ‘Order Confirmation' email) must accompany the returned product(s) to ensure correct identification of order/return details and expedite the processing of your return.
You will be responsible for the cost of returning goods, including the cost of return shipping, and any risk of goods being damaged or lost in transit. If the item is not received by us, you will not be eligible for a credit or exchange. For high-value items that you return for a change of mind we recommend you choose to purchase insurance with the post courier company when posting them.
If the returned item(s) does not meet the conditions of this policy, you will be responsible for the cost of delivery incurred to return them back to your nominated address.
Any discounts received at the time of purchase will be carried over to the refunded amount if eligible.
Exceptions to our change of mind policy:
We don’t offer change of mind returns on the below, so please choose carefully:
Any product where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to Australia is provided These exceptions do not apply to any returns made in accordance with the Consumer Guarantees, or otherwise as required by law.
Faulty, damaged or unfit items
If you have received a product and it’s damaged, faulty or unfit for use upon arrival, or subsequently becomes faulty, please get in touch with us within 7 days of receipt to arrange for an exchange or refund. If you have paid for the return delivery of the product(s) and it is deemed that PGO is obliged to refund the reasonable cost of the return, PGO will contact the customer to arrange a refund of the return delivery. All goods must be returned in the condition you received them in with all original accessories and where possible any manuals and original packaging.
How to submit a return
You can get in touch via the Contact Us page to arrange for an exchange or refund and will need to provide the following:
Your order number
A description of the fault – detailing whether it’s a physical defect with the product, packaging or otherwise
We would recommend attaching a photo of the product so we can determine the best and quickest resolution
Your preference for a refund or replacement (we’ll do our best to accommodate this)
The best way to contact you
How to pack your items
Prepare the item by placing it in the original box. If your product arrived wrapped and without a box, you can wrap it with bubble wrap or paper for padding. Please ensure that all parts, accessories, documentation and/or software originally included with your item/s are returned (unless otherwise advised), otherwise, fees may be charged or your request declined for incomplete returns.
Print and attach the return label to the outside of the shipping box or wrapping. Note: Do not place the return label directly on the product packaging or deface the original packaging.
Take the parcel to your nearest post office and post it.
We do accept drop off returns, however, confirmation of the return must be given before arrival.
Once your item is received at our warehouse, it will be inspected, and we will be in contact to advise you of the outcome.
We ask that you allow 48 hours from the date that we receive your return parcel from Australia Post, for the inspection to be completed.
If your item is damaged or faulty, it will be checked and tested. If your item works or it is undamaged, it may be sent back to you with no refund provided.
If your item is deemed damaged or faulty, you will be entitled to a replacement or refund if the issue is considered a major failure. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you will be entitled to have the goods repaired or replaced.
If you are returning multiple items in one parcel, please clearly include all order numbers on the outer box or wrapping
Returns without an order number will not be accepted
All returns must be received with a Proof of Purchase document (for example your order confirmation email)
Your return must be received by us within the correct timeframe or your claim may require reassessment.
We recommend paying for tracking or product insurance to avoid loss from the items being damaged during shipping or lost in transit.
We cannot accept change of mind returns for items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under our change of mind policy.